Call Panther / DFS Call Tracking
VoIP & Call Tracking / Business Communication
Product Strategy & Workflow Design, VoIP Implementation, Call Recording & SMS Tracking, Admin Panel Development, Reporting & Analytics
4 Specialists
Results
100
%
75
%
3-
Tier
About the project
The client
The client required a comprehensive VoIP and call tracking platform capable of managing calls, forwarding, and recordings across multiple clients and users while providing detailed insights into communication performance.
Project background
Many agencies struggle to manage calls, SMS communication, and forwarding across multiple clients and users. Manual tracking often leads to missed calls, unorganized logs, and inefficient workflows. The goal of this project was to build a scalable platform integrating VoIP, call recording, SMS tracking, and analytics dashboards.
Challenges FAced
Supporting a three-tier system with agency, client, and user levels.
Implementing flexible call routing such as direct, round-robin, parallel, and IVR.
Managing real-time call recording, logging, and SMS tracking.
Handling number availability, purchases, and assignments.
Providing configurable audio messages, notifications, and user preferences.
Creating clear dashboards for agencies and clients to monitor communication.
Carpe Diem's Mission
Taking into account the project’s background, our mission was to develop a scalable VoIP call tracking system that simplifies communication management for agencies and their clients.
Design a multi-tier user management system for agencies, clients, and users.
Develop VoIP-based call routing with flexible forwarding options.
Implement call recording and SMS tracking features.
Create centralized dashboards for monitoring communication activity.
Ensure scalable architecture for high call volumes and multiple clients.
"Just wanted to shoot you a message and say that you have put together a great team. This is the best group I have ever worked with over my 17 years of working from home full time."
The goals
The goal was to build a robust communication platform that enables businesses to track, manage, and analyze calls efficiently.
Enable call tracking, forwarding, and recording across multiple users.
Support real and toll-free numbers with purchase and assignment options.
Provide logs for calls and SMS with detailed timestamps and status.
Offer configurable notifications, audio messages, and user settings.
Deliver analytics dashboards for monitoring system performance.
THE Solution
We developed a multi-tier call tracking platform that centralizes call and SMS management for agencies and their clients.
The system allows agencies, clients, and users to manage communication through role-based access and customizable settings.
Businesses can purchase and assign real or toll-free numbers, configure call forwarding rules, and manage routing options such as direct, round-robin, parallel, or IVR-based routing.
All calls are automatically recorded and stored, with playback options available through the dashboard.
The platform also logs incoming and outgoing SMS messages, providing complete communication tracking.
Custom welcome messages, whisper audio, and email notifications ensure flexible communication workflows.
Analytics dashboards provide insights into call history, active numbers, usage, and performance metrics.
THE MAIN FEATURE
Separate roles for agencies, clients, and users.
Purchase and assign real or toll-free numbers.
Flexible routing including direct, round-robin, and IVR.
Automatic recording and message tracking.
Configure alerts, welcome, and whisper messages.
Features
User
Secure user authentication
Profile management
Call activity tracking
SMS message logs
Notification alerts
Events
Call history timeline
Call recording playback
SMS activity updates
Call routing alerts
Business
Business account management
Number purchase & assignment
VoIP call routing
Communication analytics
Team access control
Admin authentication
User management and reporting
Businesses management and reporting
Event management and reporting
Transactions
Looking to launch
a successful product?
WHAT OUR CLIENTS
SAY ABOUT US
Director - Business Launch Pro
"Just wanted to shoot you a message and say that you have put together a great team. This is the best group I have ever worked with over my 17 years of working from home full time."
Director - Trend Lab
“Your team is wonderful to work with! I got say even with some hurdles we've had, they are very communicative and having a problem solving mentally, and not to mention very polite and professional.”
Founder at Scale to Sale Consulting
"If you are looking for software, Carpe Diem is a game-changer. This is coming from someone who has never successfully implemented a tool and has been a solopreneur for 5+ years now."
Partner - Heart Of America Window Cleaning
"We just hit an amazing milestone for Code Needs Janitorial. That's incredible! Well done, team! Haha, he was so excited and wanted to thank everyone. He’s even wondering if we can slow things down a bit!"
REVIEWED ON
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REVIEWED ON
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REVIEWED ON
165 REVIEWS
Modern
Tech stack
Why Carpe Diem is a Top Choice for Mobile Application Development Services in USA
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address any issues or queries
promptly.
development solutions are
tailored to client requirements
and their business goals that
help them flourish.
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